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> Travel Cancellation Cover
With travel cancellation cover, you are covered before the trip against cancellation costs due to accident, illness, death or damage by natural forces to the property of the traveller himself or a family member.
Up to 24 hours before the start of the trip, the cancellation fee is 10% of the trip price plus the final fee of the trip cancellation cover.
In any case, the traveller have to inform Active Travel AG / Mallorca-Aktiv GmbH of the cancellation up to 24 hours before the start of the trip.
This notification of cancellation must be made in writing by e-mail to your responsible travel agency to info@huerzeler.com resp. info@mallorca-aktiv.de. It is mandatory to attach an appropriate document for the proof to the e-mail (doctor's certificate, death certificate, etc.). Otherwise the costs will not be reimbursed.
Cancellations on the day of departure or even retroactively will be charged according to the General Terms and Conditions.